PRIVACY POLICY

1. Introduction

JH CARS is committed to protecting the privacy and security of the personal data we process. This Privacy Policy explains how JH CARS (a trading name of J H Cars (Malvern) Limited) collects, uses, shares, and protects information when you visit our website (jhcarsmalvern.co.uk) or engage with our services.

Business Information:

Company Name: J H CARS (MALVERN) LIMITED
Registered Address: Unit 5a Howsell Road Industrial Estate, Malvern, Worcestershire, England, WR14 1UJ
Contact Email: jh.cars@live.co.uk
Phone Number: 01684 573463

2. Information We Collect and How We Collect It

We collect both Non-Personal Information (Non-PI) and Personally Identifiable Information (PI).

A. Information You Provide to Us (PI)

We collect information you voluntarily provide when you interact with us through the following methods:

Booking a Service: When you use our online scheduling system (e.g., Acuity Scheduling or Wix Bookings) or contact form.
General Enquiries: When you submit a message via our Contact Us form or email us directly.
Courtesy Services: When arranging vehicle collection/delivery or a courtesy car.

This Personally Identifiable Information may include:

Name and Surname
Email Address
Telephone Number
Vehicle Registration Number (VRN)
Vehicle Make and Model (for service purposes)
Physical Address (for billing or collection/delivery purposes)

B. Information Collected Automatically (Non-PI)

We collect Non-Personal Information automatically through monitoring and tracking tools when you access and browse our website:

Internet Protocol (IP) address
Login information (if you create an account)
Device type, browser type, and operating system
Session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

3. Why We Collect Personal Information

We collect and use your Personal and Non-Personal Information for the following legitimate business purposes:

To Provide Services: To schedule your vehicle service, MOT, or repair, and to manage your booking efficiently.
To Communicate: To contact you regarding your appointment status, service updates, invoices, or to respond to technical enquiries.
Internal Operations: To maintain and improve our services, track usage, and create aggregated statistical data regarding customer behavior.
Marketing (with Consent): To send you updates, promotional offers, and service reminders (e.g., MOT due date reminders), where you have provided explicit consent to receive such communications.
Legal Compliance: To comply with any applicable laws, regulations, or legal requests.

4. How We Store, Use, and Share Your Information

A. Storage and Security

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

B. Third-Party Sharing and Disclosure

We will only share your personal data with third parties where strictly necessary to provide our services or comply with the law:

Booking Management: Data is shared with Wix Bookings or our internal Garage Management System to manage your appointments.
Legal Obligation: Information may be disclosed to law enforcement, government bodies, or other third parties if required to comply with applicable laws and regulations (e.g., DVSA MOT records).
Analytics: Non-PI is shared with tools like Google Analytics to measure and improve our website performance

5. Cookies and Tracking Technologies

We utilise cookies, which are small pieces of data stored on your browser, to ensure our website functions correctly, provides security, and delivers the best possible user experience.

A. Types of Cookies Used

Our site places cookies that fall into the following categories:

Essential Cookies: These cookies are strictly necessary for the core function of the website. They ensure security, allow user login sessions, and maintain site stability (e.g., XSRF-TOKEN, hs, svSession). We cannot provide our services without these cookies.
Performance & Analytics Cookies: These non-essential cookies monitor and analyze the operation and effectiveness of the Wix platform and help us understand how visitors interact with our site.
Third-Party & Business Solution Cookies: Our site uses additional cookies placed by integrations essential to our business:
- Wix Bookings: Places cookies necessary to manage the scheduling system, check availability, and process deposits.
- Google Analytics (GA4): Used to track website traffic, measure user behaviour, and help us improve our local SEO and content strategy. These cookies are subject to Google's own privacy policy.

B. Your Control Over Cookies (GDPR Compliance)

In accordance with data privacy regulations, you have the right to control the use of non-essential cookies.

We use the Wix Privacy Center to display a cookie banner on your site, allowing you the opportunity to accept or decline non-essential cookies upon arrival.
By accepting cookies, you consent to our use of tracking tools for the purposes outlined above. If you decline, only essential cookies necessary for site function will be placed.

C. Managing Cookies and Opting Out

You can manage or delete cookies at any time via your browser settings.

The following links explain how to access cookie settings in various browsers:

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

5. Your GDPR Rights and Withdrawing Consent

Under GDPR, you have the right to access, rectify, or erase any personal data we hold about you.

If you would like to:

Access, correct, or amend any personal information we have about you.
Withdraw your consent for us to process your data (e.g., opt-out of marketing communications).
Request that we delete any personal information we have collected.

Please contact us directly using the details provided below. We will respond to your request within the legally required timeframe.

7. Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. We will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

8. Privacy Policy Updates

If you have any questions regarding this Privacy Policy, or if you would like to exercise any of your rights, please contact us:

Email: jh.cars@live.co.uk
Postal Mail: J H CARS (MALVERN) LIMITED, Unit 5a Howsell Road Industrial Estate, Malvern, Worcestershire, England, WR14 1UJ